Refund policy

At Balgowan Beef, we take great care to ensure that every cut of meat leaving our farm is of the highest quality. Because our products are perishable, we cannot accept any returns once your order has been delivered.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will review each case individually, and where appropriate, a refund or replacement may be arranged. Please note that:

Refunds are not guaranteed and will be handled at our discretion.
We may request photographs or additional information to help us assess the issue.
Refunds (where approved) will be processed back to your original method of payment.

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PLEASE NOTE: Orders placed that are under 10kgs will be couriered at the customer’s own risk, and done so against our recommended policy, as smaller parcels of meat are more likely to defrost during transit. This does not apply to local deliveries.

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Refund policy